This Privacy Policy explains how T & N Haigh Pty Ltd (ABN 12 609 726 990), trading as Groundswell Property ("we", "us", "our"), collects, uses, stores and discloses your personal information. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
We collect personal information you provide to us directly, including when you complete a form, book a session, subscribe to our newsletter, or contact us. This may include your name, email address, phone number, and details about your property goals and circumstances.
We also collect limited technical information automatically when you use our website — such as your device type, browser, pages visited and referring source — through analytics tools (see "Cookies and analytics" below).
How we use your information
We use your personal information to:
- respond to your enquiry and provide the services you request;
- arrange and deliver strategy sessions, roadmaps and buyer's advocacy services;
- send you information, updates and marketing you have opted in to receive;
- improve our website, services and client experience; and
- meet our legal and regulatory obligations.
Disclosure of your information
We do not sell your personal information. We may share it with trusted third parties who help us operate our business — such as our CRM, email and scheduling providers — and with professionals in our referral network where you have asked us to, or where it is necessary to deliver a service to you. Where a service provider is located overseas, we take reasonable steps to ensure your information is handled consistently with the APPs.
Cookies and analytics
Our website uses cookies and analytics tools (including Google Tag Manager and Google Analytics) to understand how visitors use the site and to improve it. You can disable cookies in your browser settings, though some features may not work as intended.
Storage and security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. Information is stored in secure systems and retained only for as long as it is needed for the purposes described, or as required by law.
Accessing and correcting your information
You may request access to the personal information we hold about you, or ask us to correct it, at any time. You can also ask to be removed from our marketing communications. To do so, contact us using the details below.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can address it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
For any privacy matter, contact us at hello@groundswellproperty.com.au.